Terms and conditions

Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.

Required Order Information
Quotes must be approved before they are converted to orders and forwarded to production.

Payment Terms
When a customer does not have net terms they are required to make a 50% deposit using a credit card. We use Stripe for all of our credit card processing. Stripe is very safe and secure and follows all government guidelines. When you submit your deposit payment using your credit card Stripe creates a unique token that is linked to your account in our application. We’ll collect the final payment when your order is complete by using the same method used for your deposit. If you request we remove your credit card from your account we can only do so when your final order has been completed and the balance charged to your card. We prefer not to accept cash or checks as they are less efficient forms of payment.

Design and Development
Apparel Graphics can provide custom design and development. Turnaround time on for this service is determined by complexity and an estimated time frame and price will be provided in your quote.

‍Estimates
Estimates provided by Apparel Graphics expire 30 days from the date they were created. Estimate pricing is a general reference and can change once converted to a quote.

‍Quotes
Once you accept our estimate it will be converted into a formalized quote. Your quote will provide you with details such as pricing, design and garment specifications as well as expected completion and shipping information. Quotes must be approved before we will convert it to an order and proceed with production.

‍Mockups
A design mockup will be provided with every quote. It will contain the ink or thread color used, the design id, the imprint location and the imprint size. It also contains images of the design placed on each garment in the quote. The mock-ups created are a general reference. Actual design placement may slightly vary.

Design Submission
All designs submitted by customers must meet the requirements of Apparel Graphics. For design requirements please see our artwork guidelines.

‍Minimums Orders
Products that get the exact same design or design group are what we constitute a single order. If any changes to the design or design placement are required it becomes a separate order. Our pricing is on a sliding scale. We do not technically have an order minimum however we suggest starting with 24-36 units for reasonable pricing. We will only mix garment styles that work together. Changes in fit, fabric makeup and colors often cannot be mixed. Please inquire beforehand if you are unsure whether or not garments can be combined into a single order.

‍Pre-Production Sample
Pre-Production Samples are available upon request. These orders will require the standard turnaround time. They are typically only requested by high profile accounts because the cost can be substantial.

Order Turnaround
Most imprinted apparel orders are completed in 10-12 business days from customer approval. This does not include company holidays or days in transit. Please inquire with or sales team if you require a strict in-hands date. We do our best to meet required in-hands dates however any refunds or discounts for missed deadlines must be approved by management.

‍Rush Orders
We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service.

‍Change Orders
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.

‍Cancellations
Cancellations of approved orders will be subject to any fees incurred in processing your order. Cancellations must be made by written request.

Returns / Refunds
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.

‍Spoilage / Vendor Defects
Apparel Graphics will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. We do our best to insure your order is complete but exact quantity orders are not available. Apparel Graphics will only bill for finished and un-defected products. Extra production time will be needed in the event we need to replace any items. Apparel Graphics will not be responsible for damages such as profit loss on spoiled or defected products. We will not replace or compensate for customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces to account for any potential spoilage.

‍Quality
Apparel Graphics has very high standards when it comes to quality control. The vast majority of our clients are repeat customers because of this. With that being said quality can be subjective. We reserve the right to make the final decision on what is and is not deemed acceptable quality

‍Drop Shipments
Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver. Multiple orders cannot be combined into a single shipment. Combined order shipments are subject to a $75 sorting fee per box.

‍Packaging
Most orders are bulk packaged in groups of twelve sorted by garment style, size and color. We do offer individual folding and packaging for an extra fee.

‍Shipping
UPS is our preferred carrier. Shipping prices will be determined on day of order completion and charges will be added to your final bill.